1. Information We Collect
At Ranshire Ceylon, we collect information that helps us provide personalised Sri Lanka authentic heritage and Cultural Triangle travel experiences while maintaining the highest standards of data protection.
Personal Information
- Name, contact details, and passport information
- Travel preferences, dietary requirements, and special interest information for tour planning
- Payment and billing information
- Emergency contact details
- Heritage and cultural preferences relevant to authentic itinerary design
Technical Information
- IP address and browser information
- Website usage data and cookies
- Device information and location data (with consent)
- Communication records via WhatsApp, email, and phone
2. How We Use Your Information
We use your personal information exclusively for:
- Planning and delivering customised Sri Lanka authentic heritage and Cultural Triangle travel experiences
- Resident-expertise-driven itinerary design by Mr. H.W. Tharanga Hashan and our specialist team
- Heritage and cultural coordination with Polonnaruwa's Department of Archaeology, Minneriya park rangers, and partner communities
- Processing bookings and payments securely
- Providing customer support and emergency guest assistance via 24/7 WhatsApp
- Sending booking confirmations and heritage journey tour updates
- Improving our services based on guest feedback
- Compliance with SLTDA registration and legal requirements
3. Information Sharing & Disclosure
We maintain strict control over your personal information and only share it when:
- Essential for travel services (heritage sites, partner hotels, transportation, certified guides)
- Required for coordination with archaeological sites, national parks, and partner properties in Sri Lanka
- Required by law or government authorities in Sri Lanka or your home country
- Necessary for payment processing through secure, verified channels
- You provide explicit consent for additional heritage or wildlife safari services
- Emergency situations require immediate guest support
4. Data Security & Protection
Your data security is our priority. We implement:
- SSL encryption for all data transmission across ranshireceylon.com
- Secure servers with regular security updates and vulnerability assessments
- Limited access controls — sensitive travel data accessible only to authorised team members
- Ongoing staff training on data protection and confidentiality obligations
- Secure backup systems and disaster recovery procedures
5. Your Rights & Choices
Under applicable data protection laws, you have the right to:
- Access your personal information held by us
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Object to processing for marketing purposes
- Data portability and transfer
- Withdraw consent at any time
- Request that your travel preferences be removed from our planning systems
6. Cookies & Tracking
We use cookies to enhance your browsing experience on ranshireceylon.com:
- Essential cookies for website functionality
- Analytics cookies to understand how visitors engage with our heritage tourism content
- Preference cookies to remember your settings and language preferences
- Marketing cookies (only with your explicit consent)
You can manage cookie preferences through your browser settings at any time.
7. International Data Transfers
Given our destination management operations — serving guests from the UK, Australia, Germany, UAE, India, and Scandinavia — we may transfer your data internationally. We ensure:
- Adequate protection through approved legal mechanisms
- Compliance with applicable data protection laws across all operating markets
- Contractual safeguards with all third-party service providers and partner properties
- Transparency about transfer purposes and international service destinations
8. Data Retention
We retain your personal information only as long as necessary:
- During active heritage travel planning and tour execution
- For legal and tax compliance requirements (7 years under Sri Lanka law)
- For guest service continuity and repeat heritage journey planning
- Until you request deletion (subject to legal obligations)
9. Children's Privacy
We do not knowingly collect personal information from children under 16 without parental or guardian consent. For all tourism services involving minors:
- Parents or guardians must provide explicit written consent
- Special care is taken with all children's personal information
- Collection is limited to essential travel requirements only
- Additional privacy and safety protections apply throughout the entire journey
10. Contact Us
For privacy-related questions, to exercise your rights, or for any data protection enquiries, please reach our team through the channels below.